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Libra Sun

Scalable answering service which turns customer problems into love for the brand

Answering Service

Our agents

Highly trained agents ready to handle complex customer inquiries. Our agents are carefully selected and put through an ongoing rigorous training to make sure there is no problem they can not solve for the customer.

Our exclusive European suplier
Medical industry
Real-time
Answering Service
ORACLE:

Customer experience is not where it should be

58%

of consumers noted that their expectations were not met because a company was unavailable by phone and e-mail.

56%

said companies are slow to resolve issues

86%

of consumers will pay more for a better customer experience

89%

of consumers began doing business with a competitor following a poor customer experience

34%

said companies are forgetful; they don’t even remember a customer who has recently talked to a customer service agent

Results speak for themselves…

Pharmacy Client

8% increase in customer acquisition and capability to answer 99% of inbound calls in real-time

Moving Client

over 65% in first call resolutions by presenting various solutions and offers in real-time. In addition, successfully managing to respond to all email quiries within 60 minutes of receiving them.

Telecomm Client

96% of inbound calls answered within 30 seconds, while maintaining 80% success rate in first call resolutions by presenting new offers, helping the device setup, and add-on activations.

Would you

Would you like to achieve these results while saving $20,000 annually per agent?

START GROWING YOUR COMPANY

Contact us
Hire anywhere.

Increase Customer Acquisition.

1 - 8% increase in customer acquisition and capability to answer 99% of inbound calls in real-time

Recruiting power.

Response within 60 minutes.

Moving Industry - over 65% in first call resolutions by presenting various solutions and offers in real-time. In addition, successfully managing to respond to all email quiries within 60 minutes of receiving them.

Reduce risk.

96% of calls answered.

Telecommunications - 96% of inbound calls answered within 30 seconds, while maintaining 80% success rate in first call resolutions by presenting new offers, helping the device setup, and add-on activations.

How can Libra Sun help

Hire anywhere.

Pharmacy.

As a delivery service pharmacy, acquiring new customers is a challenge that we manage to transfer to success. Running a cold calling campaign we are achieving an 8% success rate in creating new customers. For this client, we create 20 new customers every working day.
Taking care of the existing customer base we are available during pharmacy working hours. We are answering 99% of inbound calls

Recruiting power.

Moving industry.

Our main activity is to handle inbound calls. We are responsible for accepting potential and existing customer calls. Creating and presenting offers to potential customer is our goal and we have a 65% success rate (first call resolution). We also handle customer's emails and we are achieving to respond to email within 60 minutes after receiving them.

Reduce risk.

Telecommunication provider.

We are responsible for handling inbound calls for existing prepaid customers. 96% of inbound calls have answered within 30 seconds. Our first call resolution is at 80%. Presenting new offers, device setup, or add-on activation are our everyday activities.

Want to find out if your company is a good candidate!

We are happy to discuss.

Book an introductory call with our management

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